Insurance Bad Faith

Ruiz & Smart represented the a former Washington State Judge in a high-stakes health insurance dispute where the denial of coverage threatened access to a medically necessary, life-saving procedure. The case arose after the insurer refused to authorize treatment that our client’s treating physicians determined was critical to address a rapidly deteriorating medical condition. Without intervention, the denial placed our client at serious risk of permanent harm and continued suffering.

Our client had exhausted conservative treatment options and was experiencing severe, debilitating symptoms that interfered with basic daily functioning. Multiple medical specialists agreed that the requested procedure was not experimental, but rather the only viable option to prevent further decline. Despite this, the insurer relied on internal coverage determinations to deny authorization, leaving our client without a clear path to care at a moment of medical urgency.

Ruiz & Smart undertook an aggressive and strategic approach to the litigation, challenging both the factual and legal bases for the denial. The firm developed a comprehensive evidentiary record, working closely with medical experts to demonstrate the necessity of the procedure and to expose the insurer’s failure to properly evaluate the plaintiff’s individual medical circumstances. At the same time, the litigation focused on broader legal issues, including whether the insurer’s decision-making process complied with governing law and contractual obligations.

As a direct result of this advocacy, our client obtained access to the life-saving procedure that had been wrongfully denied. The medical outcome was transformative. Following treatment, our client experienced a dramatic improvement in symptoms, regained meaningful mobility and function, and was able to resume daily activities that had previously been impossible. What had once been a situation of constant pain and uncertainty became one of recovery and stability.

In addition to securing the necessary medical care, the matter resolved with a significant monetary settlement. The financial terms are confidential, reflecting both the sensitive nature of the case and the strength of the result achieved. The resolution provided important financial relief and accountability, while allowing the plaintiff to move forward without prolonged litigation.

This case underscores Ruiz & Smart’s commitment to protecting patients when insurance decisions jeopardize health and safety. It also reflects the firm’s experience litigating complex coverage disputes where individual lives—not just policy language—are at stake. While every case is different, this result demonstrates how focused advocacy can restore access to care and deliver meaningful justice when it matters most.